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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Favor Nicole

September 29, 2025

5  out of  5
rating by Favor Nicole
"I recently worked with Shane regarding a car insurance billing issue, and I could not be more impressed with the level of service I received. From the very beginning, Shane was professional, patient, and incredibly knowledgeable. Shane took the time to carefully explain my billing details, answer all of my questions, and ensure that I fully understood the resolution. What stood out most was Shane’s friendliness and genuine willingness to help. Shane made what could have been a stressful experience feel simple and reassuring. The issue was resolved quickly and smoothly, and I left the interaction feeling confident and cared for as a customer. I truly appreciate the excellent support and would highly recommend Shane to anyone needing assistance with their insurance. Their professionalism and customer-first approach are a great reflection of the company."
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alley phillips

September 19, 2025

5  out of  5
rating by alley phillips
"My husband and I love our Statefarm agent..easy to deal w and helpful. Shane helped us today."
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Hannah K

September 15, 2025

5  out of  5
rating by Hannah K
"I called to follow up on a quote for auto insurance, and Shayne was able to assist me. He was professional, friendly and handled everything swiftly. He took the time to answer all of my questions, and I felt reassured that I was making the right decision by switching to State Farm."
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Susan Srebernak

August 27, 2025

5  out of  5
rating by Susan Srebernak
"Shayne is absolutely amazing! Knowledgeable and thorough! Super happy with his customer service! Thanks Shayne!"
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Malcolm Tolliver

August 26, 2025

5  out of  5
rating by Malcolm Tolliver
"Shayne was able to help me with my quote in a timely fashion. He listened to my needs and was able to go above and beyond in his services. I highly recommend Shayne to anyone."
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Jessica Hendricks

August 26, 2025

5  out of  5
rating by Jessica Hendricks
"My husband and I were shopping around after buying a new car and ended up working with Shayne. He explained different ways to bundle my auto and home coverage to save money, and made the whole process simple. Very knowledgeable—highly recommend!"
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Christian Mckoy

August 26, 2025

5  out of  5
rating by Christian Mckoy
"Had a great experience working with Shayne. He provided great customer service and helped my save on my auto policy."
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ShnowinOwen

August 26, 2025

5  out of  5
rating by ShnowinOwen
"Shayne did a great job, he helped me quote. Well appreciated!!"
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tinkk astar

August 20, 2025

5  out of  5
rating by tinkk astar
"Shayne Rowe was absolutely AMAZING ! Helped me get my quote fast and even got me a great price! Very professional! Thanks so much Shayne ! I highly recommend."
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Jennifer Nam

August 8, 2025

5  out of  5
rating by Jennifer Nam
"I had a great experience working with Ryan King! He helped me bundle my homeowners and auto insurance. He also made sure I got a low mileage discount I didn’t even know I qualified for. The whole process was smooth, and always quick to respond and answer my questions. Highly recommend if you’re looking for someone helpful!"
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sakina Kirkwood

August 5, 2025

1  out of  5
rating by sakina Kirkwood
"I have had statefarm over 20 years and I have never really used the emergency road side assistance until a month ago. When I tell you the service is absolutely horrible. My first time I filed through the app my car stopped on a busy highway in atlanta and they never came. They kept pushing the time out and out until I had to find my own tow company paid out of pocket and they towed me home. What is the use in paying for a service and they are not dependable. They are quick to take your money over the phone before they even dispatch anyone. And it takes soo long for them to reimburse your money. I am still waiting on statefarm to reimburse me. My car stopped again a week later. Same thing happened. They were not able to help me so again I had to call around and find a tow on my own. I am going to cancel this service and get AAA. They roadside assitance is trash it sucks really bad. I could say more but I think you guys get the point."
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Marquel Hendricks

July 29, 2025

5  out of  5
rating by Marquel Hendricks
"Reached out to this office because I needed some savings since interest rates are still up on homes. An agent named Shayne helped me out and was very knowledgable on ways to save on my home and auto insurance. Highly recommend!"
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Valerie Rowe

July 20, 2025

5  out of  5
rating by Valerie Rowe
"Shayne the agent was able to create a savings for us as we combined our home and automobile insurance. He also consulted with me on what to do when I was hit by a driver. Very professional Ryan and Shayne."
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Justin Smith

July 18, 2025

5  out of  5
rating by Justin Smith
"Hey I reached out to out to Shane for a policy a few days ago and he did an outstanding job; answered all my questions and really took his time to work the numbers for me.. I love GREAT business thank you guys"
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Shannon Booker

July 17, 2025

5  out of  5
rating by Shannon Booker
"Ryan King and Shayne Rowe will take care of you and these are the agents you definitely want to work with. The process was smooth and they were able to find me great discounts. I highly recommend them!"
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The Phd

July 17, 2025

1  out of  5
rating by The Phd
"Ryan is a very helpful person, but State Farm is awful. I was rear ended, injured, car was totaled. State Farm low balled me, even though the other driver has Progressive insurance and they have accepted responsibility for the accident. State Farm will recover the money from the other company. I am their customer, yet I have to higher a 3rd party arbitrator to fight on my behalf. This makes no sense. I now refer to them as Snake Farm and Regressive insurance. Please shop around. I refuse to give any stars, but the posting forces me to give at least one. They are not stars, they are black holes."
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Jeffrey Degraft

July 17, 2025

5  out of  5
rating by Jeffrey Degraft
"Great service! Will definitely recommend them to family and friends. Shane was a great agent!"
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Jashuana Washington

June 6, 2025

5  out of  5
rating by Jashuana Washington
"Shayne was a really good agent. He made the process of getting auto insurance fast , and easy. He also caters to his clients and does follow ups as he promises."
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Autumn Hanks

June 4, 2025

5  out of  5
rating by Autumn Hanks
"Working with Shayne was quick, easy, and efficient! He got me the best price I've had in years, for my own full coverage policy, and was able to get it done within minutes! Even though I called at 4:59 pm, he answered and was kind and got me insurance immediately! Couldn't be more grateful!"
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Melissa Gill

June 3, 2025

5  out of  5
rating by Melissa Gill
"So glad I switched to State Farm! The price is unbeatable! Thanks to Shayne Rowe, I was able to qualify for many discounts and he also walked me through the entire policy to help me understand what was covered. He was super helpful and very informative!"
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Portia

May 29, 2025

5  out of  5
rating by Portia
"Switching to State has been so refreshing. They've been so helpful and super understanding during this pandemic. There was an issue with my rates and Jo resolved everything so quickly and efficiently. He really went above and beyond. Much appreciated. I also had to update my recent Renter’s Insurance - again it was a smooth process. Shayne was my agent… Great job!"
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Jelissa

May 28, 2025

5  out of  5
rating by Jelissa
"I’ve had a pleasant experience with this office. The agent who helped me was Shayne. I recommend him to all who need assistance. He was pretty patient and understanding. Thank you Shayne, appreciate the help!"
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Judy Dirks

May 28, 2025

5  out of  5
rating by Judy Dirks
"This office is efficient,professional and friendly.The best one that I have ever dealed with.I did the bundle deal with car and homeowners insurance.They gave me the best deal .Blessed to find them"
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Chris Black

January 29, 2025

1  out of  5
rating by Chris Black
"As someone who has multiple policies through this State Farm office, I have had multiple issues over the last few months. Ive called almost every week at this point regarding billing issues, state to state transfer issues, and now incorrect policy cancellations"
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Melissa Sims

May 31, 2024

5  out of  5
rating by Melissa Sims
"Ryan and his team are amazing they help take care of all my needs in a timely manner and help me understand something if I don't. They have helped me in so many ways I could not ask for a better company to handle my home and auto insurance. Thank you Ryan to you and your team for going above and beyond for your clients. Wishing you all a Merry Christmas and Happy New Year!!!"
We responded:
"We love seeing reviews like this, Melissa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come! "